Frequently asked questions

Every listing states the vehicles or the fitting type it suits. If yours is not named, email your year, make, model and trim or your VIN to redleafauto.ca@gmail.com before ordering and we check the listing against it within one business day.

All major credit and debit cards plus the express wallets shown at checkout (Shop Pay, Apple Pay and Google Pay where your device supports them). Prices are in Canadian dollars.

Prices are shown before tax. GST, HST, PST or QST is calculated at checkout based on your shipping address, so the total you see before paying is the total you pay.

Email us as soon as possible with your order number. If the order has not shipped we cancel or amend it; if it has already left, follow the 30-day return process once it arrives.

Not through the website. Email us the items and quantities and we will tell you honestly whether we can help.

Checkout runs on Shopify’s PCI-compliant payment system. We never see or store your full card number.

Yes, by email within a few minutes of ordering. Check your junk folder if it does not arrive, then email us and we will resend it.

Not at the moment. If that changes it will be announced in the guides newsletter.

Shipping is free and tracked on every order to every Canadian province and territory, with no minimum order.

Most orders are processed within one to two business days and arrive within five to twelve business days. You receive a tracking link by email as soon as your order ships.

Yes, free of charge. Yukon, the Northwest Territories, Nunavut and remote postal codes can take longer than the estimate; the tracking link shows progress.

Yes. The shipping email contains a tracking link; if it has not updated for three business days, email us and we will chase the carrier.

Photograph the packaging and the item and email us within 48 hours. We send a replacement or refund without asking you to argue with the courier.

Not currently. RedLeaf Auto ships to Canadian addresses only.

Usually, but larger orders can arrive in more than one delivery. Each parcel has its own tracking link.

Not at present. Tracked standard shipping is the only service, and it is free.

You have 30 days from delivery to return any unused item in its original packaging for a refund. Email us with your order number and we send the return instructions the same business day.

If the item is faulty, damaged or not as described, we do. For a change of mind you pay the return shipping; we recommend a tracked service.

We refund within five business days of the item arriving with us, to the original payment method. Your bank may take a further three to five days to show it.

Yes. Tell us what you would like instead and we either swap it or refund and let you reorder, whichever is quicker.

If the listing said it fits your vehicle and it does not, that is on us: we cover the return and refund in full. If the listing did not name your vehicle, the standard 30-day return applies.

Opened fluids, aerosols and sealed electrical items that have been installed cannot be returned unless faulty, for safety and hygiene reasons.

Please keep it for the 30-day window. We accept returns without retail packaging if the item is unused, but boxed items resell better and that keeps prices down for everyone.

Nothing here removes your rights under your province’s consumer protection legislation and the Competition Act: goods must match their description and be fit for their purpose.

Only in Quebec (December 1 to March 15) and on designated British Columbia highways (October 1 to April 30, with M+S accepted). Elsewhere they are optional but insurers in Ontario must offer a discount for them.

Provincial rules prohibit anything that obstructs the driver’s view. Mount behind the rear-view mirror or at the top edge of the windshield on the passenger side, outside the wiper’s swept area.

From about minus 15 °C, for two to four hours before you start the car. A timer saves electricity; running it all night does nothing extra.

Most EVs sold in Canada use a J1772 port for Level 1 and Level 2 charging; newer vehicles use NACS and bridge with an adapter. Match the amperage to your outlet or wallbox and choose a cable rated for cold.

Yes. Everything is new and sourced from the brand or its authorized distributors. Where an item is an aftermarket equivalent rather than an original-equipment part, the listing says so.

Manufacturer warranties apply as stated in each listing, and your provincial consumer rights apply regardless. Email us if something fails and we deal with the manufacturer for you where we can.

Forward-facing auxiliary lighting must be DOT/SAE compliant and used as provincial rules allow; many light bars are off-road only. LED bulbs in halogen housings are not compliant in most provinces. Listings say what we know.

Sometimes. Email us the part number or a link and we will tell you within one business day whether we can get it and at what price.

An online store for car accessories, winter gear and tools, selling to drivers across Canada, run by a small team and reachable by email. We describe products plainly and do not use countdown timers or invented discounts.

No. RedLeaf Auto is online only, which is how we keep shipping free.

Email redleafauto.ca@gmail.com. We answer within one business day, Monday to Friday.

Only to fulfil your order, answer your questions and, if you opt in, send the guides newsletter, in line with PIPEDA and provincial privacy law. Details are in our privacy policy.

Yes: seasonal Canadian driving guides and a note when new stock arrives. Sign up in the footer; unsubscribe with one click.

Yes. The guides blog is written by us for Canadian drivers: winter tire rules by province, block heaters, emergency kits, dash cam law, rust protection and EV charging in the cold.