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Refund policy
30 days to change your mind
You may return any unused item to RedLeaf Auto within 30 days of the day it was delivered, for a full refund of the item price. This is in addition to your rights under your province’s consumer protection legislation, which are not affected by anything on this page.
How to return an item
- Email redleafauto.ca@gmail.com with your order number, the item and the reason (a sentence is fine).
- We reply the same business day with the return address and, for faulty or incorrect items, a prepaid label.
- Pack the item securely, ideally in its original packaging, and ship it. For change-of-mind returns we recommend a tracked service; keep the receipt.
Refunds
Refunds are issued to the original payment method within 5 business days of the item arriving with us. Your card issuer may take a further 3–5 business days to show the credit. You receive an email when the refund is processed. Taxes charged on the item are refunded with it.
Who pays return shipping
| Reason | Return shipping |
|---|---|
| Faulty, damaged, wrong item sent, or does not fit a vehicle the listing named | Paid by RedLeaf Auto (prepaid label) |
| Changed your mind, ordered the wrong size or type | Paid by you |
Condition of returned items
Change-of-mind returns must be unused, complete and in resaleable condition. Items that have been installed, used or had their seals broken can only be returned if faulty.
Items that cannot be returned for change of mind
- Opened fluids, aerosols and chemicals
- Sealed electrical items once the seal is broken
- Items made or cut to order
All of these can still be returned if they are faulty or not as described.
Faulty goods
If an item develops a fault, email us with your order number, a description and photographs or a short video where possible. Within 30 days of delivery you are entitled to a full refund or replacement; after that, the manufacturer’s warranty applies and we help you make the claim. Your rights under provincial sale-of-goods and consumer protection law apply throughout.
Exchanges
Tell us what you would like instead. If the replacement is available we send it as soon as the return is on its way; otherwise we refund and you reorder.
Cancelling an order
You may cancel any time before your order ships by email for a full refund. After shipping, refuse the delivery or return the item under the 30-day policy.
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